UK home after housing disrepair repairs completed by Housing Repair Solutions
EST. 2005 • 98% SUCCESS RATE

Expert Housing Disrepair Claims
& Compensation

Are you tired of living in a home affected by damp and mould, faulty electrics or leaking roofs while your landlord refuses to act? We help thousands of tenants every year secure the repairs they need and the compensation they deserve — 100% No Win, No Fee.

120+ Families Helped
£4.2m+ Recovered
Zero Upfront Costs
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500+ tenants helped across the UK & Wales
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20+ YEARS EXPERTISE
120+ CASES WON
98% SUCCESS RATE
NO WIN, NO FEE • ZERO RISK
UK & WALES WIDE

Why Speak to Housing Repair Solutions?

Expert Housing Law Advice

20+ years specialising in tenant rights and disrepair claims. We know exactly what landlords and councils are obligated to do — and how to make them do it.

100% No Win, No Fee

You pay nothing unless we win your case. Learn how our No Win No Fee service works — no hidden costs, no insurance premiums, no financial risk to you.

Fast & Stress-Free Process

Most enquiries receive a same-day response. We handle everything — you just focus on getting your life back to normal.

We Don't Just Handle Claims — We Stand Up for Tenant Rights

At Housing Repair Solutions, we believe everyone should live in a home that is safe, secure, and free from constant worry over unresolved repairs. Learn more about our No Win No Fee service. With years of expertise in housing disrepair laws, we work hard to achieve the best possible outcome.

WHAT WE HANDLE

Every Housing Disrepair Issue

We specialise exclusively in housing disrepair claims — damp, mould, leaks, electrics, heating, structural defects and more.

Damp & Black Mould

The most common and dangerous issue. We force landlords to eradicate mould and compensate for health impacts.

Learn more

Leaking Roofs & Water Damage

Persistent leaks destroy homes and belongings. We secure full repairs and compensation for ruined furniture and distress.

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Faulty Electrics

Exposed wiring, tripping fuses, unsafe sockets. We treat this as an urgent safety hazard and demand immediate action.

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No Heating or Hot Water

Broken boilers and radiators in winter are unacceptable. We force emergency repairs and compensation.

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Broken Windows & Doors

Security risks, draughts and weather damage. We ensure your home is safe, secure and weatherproof.

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Pest Infestations

Rats, mice, bed bugs, cockroaches. Landlords must keep properties pest-free. We enforce this and claim for contamination.

Learn more

Not sure if your issue qualifies?

Landlords Are Legally Required to Keep Your Home Safe

Under UK law, landlords must address these essential repairs. If they don't, you have the right to take legal action.

Structural Repairs

Cracks in walls, leaking roofs, damaged foundations — we force landlords to make your home structurally sound and safe.

Plumbing & Heating

Broken boilers, no hot water, persistent leaks. Tenants have the right to basic utilities — we make sure council landlords deliver.

Damp, Mould & Health

Black mould and damp claims can recover serious compensation. We demand full remediation and damages for health impacts.

Electrical & Security

Faulty wiring, broken windows, insecure doors. We treat safety breaches as urgent and demand immediate fixes.

How Does No Win No Fee Work?

Simple 4-step process. Zero risk to you. Full details on our No Win No Fee page →

Free Assessment

Tell us your issues. We review within 24 hours — completely free and with no obligation.

Evidence & Claim

We gather photos, medical reports and send a formal letter to your landlord or council.

We Fight For You

Most cases settle quickly. We negotiate or go to court for maximum compensation plus repairs.

You Get Paid

Repairs completed plus compensation in your bank. We only take a success fee if you win.

20+
Years Experience
Since 2005
120+
Cases Resolved
Repairs completed
98%
Success Rate
On accepted cases
500+
Tenants Helped
UK & Wales

Real Families. Real Results.

Read all 120+ reviews →
"I was really frustrated with my landlord for ignoring the mould problem in my flat. They made sure my landlord carried out the repairs and even helped me get compensated for the health issues it caused. Top-notch service!"
— Chris Charles, London
"I was living with damp and mould in my council flat for years. They helped me get the repairs done quickly and secured compensation for the damage to my belongings. The whole process was stress-free."
— Sarah Tysen, Glasgow
"After months of my landlord ignoring the heating system, they handled everything from start to finish. Within weeks my heating was fixed and I received compensation. Professional and always kept me updated."
— James Roy, Cardiff

Nationwide Coverage Across the UK & Wales

We help tenants in every corner of the country — from London to Glasgow, Cardiff to Carlisle.

London Birmingham Manchester
Glasgow
Cardiff
Liverpool
Leeds
Sheffield
Bristol
Edinburgh
Newcastle
Nottingham
Carlisle
Greenwich
Scarborough
+ hundreds of towns, villages and rural areas across England, Scotland and Wales
INSIGHTS & UPDATES

Latest Expert Advice

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Common Questions

Everything you need to know about housing disrepair claims and No Win No Fee.

Is No Win No Fee really free?
Yes. If we don't win your case, you pay nothing. We cover all legal costs, court fees, and disbursements. Read more about how No Win No Fee works →
How long does a housing disrepair claim take?
Most cases settle in 4 to 9 months. Complex council cases can take 12 to 18 months. We keep you updated at every stage.
Can my landlord evict me for making a claim?
No. Revenge evictions are illegal. We will take immediate legal action to protect you if your landlord tries this.
What evidence do I need?
Photos and videos of the problem, dates you reported it, landlord replies, and any medical notes. We guide you exactly on what to gather.
How much compensation can I get?
It depends on severity and duration. Most clients receive between £2,500 and £12,000 or more. We always fight for the maximum possible award.
Do I have to go to court?
Most cases settle out of court. We only go to court if the landlord or council refuses a fair offer — and we handle everything.
What if my claim is worth less than £10,000?
We still act on No Win No Fee. Many small claims recover far more with a specialist than going to the small claims court alone.
How much do you take if I win?
Success fee is capped at 25% for personal injury (often less). For housing disrepair, costs are usually recovered from the landlord.
Can I claim for health problems caused by mould?
Yes. We regularly secure compensation for asthma, respiratory issues, skin conditions, and emotional distress caused by long-term damp and mould disrepair.
Do you only help people in London?
No — we help tenants across England, Scotland and Wales. Most work is done remotely, so location is rarely an issue.

Still have a question? Contact our team directly

OUR STORY

Founded to fight for tenants who have been ignored for too long.

Housing Repair Solutions was founded in 2005 by Muhammad after he personally experienced the nightmare of living in a damp, mould-infested council flat while his landlord did nothing. Read our full story →

Today we have helped over 120 families secure repairs and compensation — on a true No Win, No Fee basis. We cover council housing disrepair claims, housing association cases, and private rental disputes across the UK.

"I created this company because no one should have to live in unsafe conditions while fighting a system that protects landlords more than tenants."
— Muhammad, Founder
About our team →

You Have the Right to Compensation

When landlords ignore repairs, you can claim compensation for the hassle, health impacts, and distress.

Tenants dealing with damp and mould, broken heating or faulty wiring have a legal right to seek compensation. Document the issues, notify your landlord in writing, and if they fail to act within a reasonable time (usually 21 to 28 days), you can take legal steps to force repairs and claim for medical costs, discomfort, and inconvenience.

Understanding your tenant protections helps make sure landlords are held accountable, keeping your home safe and livable. We guide you through every step with solid evidence and expertise. Start your No Win No Fee claim today →

TENANT RIGHTS GUIDE

Understanding Housing Disrepair Claims and Your Rights as a UK Tenant

Millions of people across the United Kingdom are living in homes that are simply not safe or fit for human habitation. From persistent black mould spreading across bedroom walls to broken boilers leaving families without heat during winter, the scale of housing disrepair affecting council and housing association tenants in this country is enormous. If you are one of those tenants, it is vital that you understand one thing above all else: you have legal rights, and you can use them to force your landlord to act and to secure financial compensation for everything you have been through.

What Counts as Housing Disrepair Under UK Law

Housing disrepair is a broad legal term that covers any condition in a rented property that falls below the standard a landlord is required to maintain under UK law. The Landlord and Tenant Act 1985, Section 11, places a statutory duty on all landlords to keep the structure and exterior of a property in repair, to ensure installations for the supply of water, gas, electricity, and sanitation are in working order, and to maintain space heating and water heating equipment properly. When a landlord fails to meet these obligations, tenants have the right to pursue a formal housing disrepair claim for compensation and for the repairs to be completed.

Common examples of housing disrepair that we deal with every single day at Housing Repair Solutions include damp and black mould growth caused by structural defects or inadequate ventilation, leaking roofs and ceilings that allow water to penetrate living spaces, broken or faulty heating systems and boilers, unsafe or exposed electrical wiring, infestations of rodents or insects that your landlord has failed to treat, broken windows and doors that compromise security and warmth, and rising damp that damages walls, floors, and personal belongings. Each of these issues can form the basis of a valid compensation claim, and many tenants are surprised to discover just how much they may be entitled to receive.

How Awaab's Law Is Changing Things for Tenants

One of the most important legal developments in a generation for social housing tenants in England is Awaab's Law, which came into force as part of the Social Housing (Regulation) Act. Named after two-year-old Awaab Ishak who tragically died in 2020 as a result of prolonged exposure to black mould in his family's social housing flat in Rochdale, this legislation introduces strict new timeframes within which social housing landlords are required to investigate and fix damp, mould, and other hazards. Under these rules, landlords must acknowledge a hazard report within a very short window, investigate it promptly, and begin remedial work within legally defined timescales.

This is a monumental shift in the obligations placed on councils and housing associations. It means that if your social landlord is ignoring your reports about damp and mould, they are not only breaching their common law duty of care but are now potentially in breach of specific statutory obligations introduced under Awaab's Law. At Housing Repair Solutions, we are helping tenants use this powerful new legislation to hold landlords accountable and to claim the compensation they deserve.

Council Housing Disrepair Claims Explained

Council tenants represent a significant proportion of the people we help at Housing Repair Solutions. Council housing disrepair claims operate in the same way as claims against private landlords in terms of the legal framework, but in practice there are some important differences. Local councils and housing associations often have dedicated repair teams and formal reporting procedures, which means there is usually a paper trail that helps us build your case. When you report a repair to your council in writing and they fail to act within a reasonable timeframe, you are establishing the foundation of a very strong legal claim.

Many council tenants we speak to have been living with unresolved issues for months or even years. They have made multiple reports, sent emails, and even escalated complaints through their council's formal process, only to find that nothing changes. If this describes your situation, you should know that the law is firmly on your side. Our team will take over the entire process, draft formal legal correspondence to the council on your behalf, gather the necessary evidence including surveyors reports and medical records where relevant, and pursue the maximum possible compensation award along with a binding commitment from the council to complete all required repairs.

What Compensation Can You Receive for Housing Disrepair

One of the most common questions we receive from tenants considering a housing disrepair claim is how much compensation they might be entitled to. The honest answer is that it varies depending on several factors, but the amounts are often significantly higher than people expect. Compensation in housing disrepair cases typically covers general damages for the inconvenience, discomfort, and distress caused by living in substandard conditions, special damages for any financial losses you have suffered such as damage to furniture, clothing, or electronics caused by damp or leaks, and damages for any personal injury or health conditions caused or exacerbated by the disrepair.

In cases involving long-standing damp and mould compensation claims where the tenant has experienced respiratory problems, asthma, skin conditions, or other health impacts, awards can be substantial. Based on the cases we have resolved, our clients have received compensation ranging from a few thousand pounds for shorter-term issues to well over ten thousand pounds for prolonged and serious cases of disrepair that have significantly impacted the tenant's quality of life and health.

The No Win No Fee Promise and Why It Matters

The reason many tenants never pursue the housing disrepair claims they are entitled to is simple: they worry about the cost. Legal action can feel intimidating and expensive, and the fear of running up legal bills only to lose the case stops many people from ever picking up the phone. This is exactly why Housing Repair Solutions operates on a No Win No Fee basis across all of the cases we take on.

No Win No Fee means precisely what it says. If we do not win your case, you do not pay us a single penny. We absorb all of the legal costs and disbursements ourselves. You take on zero financial risk when you work with us. If we do win, our success fee is agreed with you transparently at the outset and is capped at a fixed percentage of your compensation. In many housing disrepair cases, the landlord is also ordered to pay a significant proportion of the legal costs, which reduces what is deducted from your award even further.

How to Start Your Housing Disrepair Claim Today

Starting a claim with Housing Repair Solutions is simple and completely free. You can fill in the short form on this page, call us directly on 07460 754041, or send an email to info@housingrepairsolutions.co.uk. Our team will review your situation within 24 hours and let you know whether we believe you have a strong case. If we think you do, we will take over completely and guide you through every step of the process.

You do not need to have already instructed a solicitor, spoken to the council, or gathered any particular evidence before you contact us. Many of the tenants we help come to us having done very little beyond deciding they are no longer willing to accept unacceptable living conditions. That is enough. We will handle everything else. The range of issues we handle is broad, our knowledge of housing law is deep, and our track record of securing repairs and compensation for tenants across the UK speaks for itself. Contact us today to find out what you could be entitled to.

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Ready to Get Your Home Fixed and the Compensation You Deserve?

Don't wait any longer. The sooner you contact us, the sooner your landlord or council will be forced to act.

info@housingrepairsolutions.co.uk • 96 Marylebone Lane, London W1U 2QA • Open 7 days a week